1. DATA PROTECTION

We regard data protection as a highly important issue. Therefore, in collecting, processing and using your personal data we adhere strictly to the legal provisions. We collect, store and process your data for the entirety of your purchasing transaction, including the possibility of subsequent warranties, for our service departments, our technical administration and for Cobblus marketing purposes. Your personal data shall be passed on or otherwise communicated to third parties, only where this is required for the purpose of fulfilling the contract or for accounting purposes or where you have given your prior consent. As part of processing your order we communicate the data required to complete the order to the service providers appointed by us (such as carriers, logistics experts, banks). The data passed on by us in this way shall be used by our service providers solely for the purpose of fulfilling the order. We may also share your data with our franchisor. You further authorize the franchisor to use this information to sell products to you, directly or indirectly.We may also use your data in order to manage the Website, collect payment from you, enable you to subsequently use parts of the Website, detect any fraud or Website abuses, send you information relevant to the Website or our products, and in case we have any queries. Payments that you make through the Website will be processed by CCAvenue (www.ccavenue.com), a wholly owned subsidiary of Avenues (India) Private Limited. All other use of the information is prohibited and all our trusted service providers can be relied on to refrain from using the data for any other purpose.

Cobblus respects the privacy of the users of its Internet presence on www.cobblus.com; the protection of their personal data is of particular importance to us. This means: Cobblus undertakes to treat information supplied to us by users at any time with the greatest care and with a sense of the importance of the responsibility. This also applies in particular to our collaboration with partners and third parties. However, Cobblus accepts no liability for third parties, unless this has been separately stated.

2. COLLECTION, PROCESSING AND USE OF PERSONAL DATA

Personal data are data concerning factual or personal relationships of an identified or identifiable natural person. Examples of this type of data are your name, telephone number and address, as well as all the user data, which you communicate to us in registering and setting up your customer account. Statistical data, which we collect for example when you visit our web shop and which cannot be linked to you personally, are not included in this definition. Statistical data, for example, are the statistics concerning which pages of our web site are particularly popular or how many users visit given Cobblus shop sites.

Customer account We set up for each customer, who registers accordingly, a password-protected direct access to his user data (Customer account) which we have stored. Here you can review data concerning your completed, current and recently dispatched orders and administer your address details and the newsletter. You undertake to treat personal access data as confidential and to refrain from making it available to any unauthorised third party. We can accept no liability for improper use of passwords, unless we have been responsible for the misuse.

In order to process your order correctly we need correct name, address and payment details. We need your e-mail address, so that we can confirm receipt of your order and can communicate with you. We also use your e-mail address for your customer log-in identification. In addition, we will send your order and despatch confirmation to your e-mail address.

Your personal details shall be deleted, unless this is barred by any statutory duty to preserve records and where you have made a claim to have your data deleted, where the data are no longer required for the purpose for which they were stored or where their storage is not permissible for other legal reasons.

3. USE OF YOUR DATA FOR PROMOTIONAL PURPOSES

As well as using your data to process your purchase with Cobblus, we also use your data to communicate with you concerning your order, specific products or marketing campaigns and to recommend products, which may be of interest to you.

You may at any time object to the use of your personal data for promotional purposes as a whole or for individual measures, without incurring any costs other than transmission costs at the basic rates. Communication in textual form (e.g. e-mail, fax, letter) to the contact details given shall be sufficient.

4. NEWSLETTER

We use what is known as the double opt-in process for the despatch of our Newsletter, i.e. we shall not send you a Newsletter by e-mail until you have sent us your express prior confirmation that we should activate the Newsletter service. We shall then notify you by e-mail and request you to confirm by clicking a link contained in the e-mail, that you wish to receive our Newsletter.

Unsubscribe, if you should subsequently decide that you no longer wish to receive our Newsletter, you can notify us of this at any time, without incurring any costs other than transmission costs at the basic rates. Notification in textual form (e.g. e-mail, fax, letter) to the contact details given shall be sufficient for this purpose. Of course, you will also find an unsubscribe link in each Newsletter.

5. COMPETITIONS

In competitions we use your data for the purposes of notification of winning and of promotion of our offers. Where appropriate, you can find detailed information in our conditions of participation for the competition in question.

6. SECURITY

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the website, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer.